BLUE COLLAR LABOUR HIRE
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TOLL PEOPLE

Five reasons why Toll People chose FastTrack software.

Industry: Blue-collar labour hire

Locations: 17 Offices Australia-wide

Staff: 130+ internal; 50,000 candidates

“We knew we were going to grow, so we started with the enterprise software…. At startup we had one office and four users; today we have 20 offices and more than 130 users. I’ve heard horror stories about other systems, but we’ve never had a time when FastTrack didn’t work.”

 

Brian Doughty

National Finance Manager, Toll People

In search for the right solution.

Toll People (formerly Toll Personnel) was established in 2004 by Toll Holdings, which was dealing with more than 100 external agencies to source and manage the casual component (3000-4000 people) of its national workforce of 20,000 to 25,000 people.

Toll People’s initial purpose was to consolidate Toll’s labour hire/recruitment function and bring it back in-house. A previous attempt to do this had failed, but this time the startup used a different model: it was set up as a business and profit centre, with the aim of eventually offering its services industry wide as a transport and logistics recruitment specialist.

The plan succeeded, and Toll People now employs more than 130 people across 20 offices nationally.  In its startup phase, Toll People looked to the marketplace to find the enterprise recruitment software it needed to support its growth plan. There, it found FastTrack.

National Finance Manager Brian Doughty, who was instrumental in building Toll People, reveals the top five factors that influenced Toll’s selection of FastTrack and why it continues to be the best choice for his company.

Toll People looked to FastTrack’s enterprise recruitment software to support its growth plans.

Tolls People’s Top 5

National Finance Manager Brian Doughty discusses the five key reasons why FastTrack was the best choice for his company.

  1. System integration was our top priority – “I would not even look at a system unless it was fully integrated.”
  2. Market leadership made FastTrack stand out – “We weren’t going to go with a product that wasn’t widely used.”
  3. Reliability and scalability were essential – “I’ve heard horror stories about other systems, but we’ve never had a time when FastTrack didn’t work.”
  4. FastTrack is a stable, fully featured system – “Learn to use FastTrack to its full capabilities and you’ll be fine with it.”
  5. FastTrack uses industry best practice processes – “Once we worked out how FastTrack handled key processes, we implemented those processes – and they are still working well for us today.”

System integration was our top priority.

“Full system integration is extremely important in a recruitment business,” Brian Doughty says. You’ve got to be able to put people in jobs and you have to be able to pay them. You’ve got to have your operation side integrated with your payroll and you’ve got to make sure that you’re not having revenue leakage where you are paying people and not invoicing for them.

“You need to be able to pay your workers and invoice your customers in one go, not have to do it as two processes. We weren’t going to take a risk on a product that didn’t have full payroll integration. In fact, I would not even look at a system unless it was fully integrated.”

Integration has huge benefits for recruitment businesses of all sizes and is the core strength of FastTrack’s software. Integration has benefits such as:

  • Accurate payment of candidates while simultaneously generating correct invoices, which reduces debtor days.
  • Margin protection, because you are not paying someone you have not invoiced for, which keeps your pricing to clients competitive.
  • Elimination of data rekeying errors and data re-entry costs, which saves money and time.
  • Immediate availability of all data no matter where it is entered in the system, which improves information for management decision making, candidate identification and data available for client queries.

An integrated recruitment, payroll and billing system database is the single biggest productivity enhancement and cost saver that a recruitment company can make.

Market leadership made FastTrack stand out.

“The fact that FastTrack was the market leader was an important part of our decision making,” Brian Doughty says. “We weren’t going to go with a product that wasn’t widely used. We knew that if we implemented FastTrack then we’d be in line with the industry.

“FastTrack at the time had close to 30% of the industry on their system. We know that was right because when we recruit people, we get people with FastTrack experience. Some of the other systems we might have examined at the time you never hear of again.”

FastTrack estimates that it has about 40% market share, with more than 6000 recruitment consultants using the system in Australia and New Zealand and more than 500,000 pays being processed each year.

FastTrack’s suite of products is used throughout all sectors of the industry in companies of all sizes. The opportunity to recruit new staff with FastTrack experience is high, which will reduce your induction and training costs and shorten the time to full productivity.

Reliability and scalability were essential.

“We knew we were going to grow, so we started with the enterprise software,” Brian Doughty says. “At startup we had one office and four users; today we have 20 offices and more than 130 users. I’ve heard horror stories about other systems, but we’ve never had a time when FastTrack didn’t work.”

FastTrack’s Enterprise Solutions Manager Sophie Arkoudis says FastTrack works with each client to determine the best solution for their individual business needs and future growth plans.

“We’ve also just added a ‘best practices solution’ that offers a cost-effective option for companies needing enterprise-level software, plus upgrade paths so the system can grow in line with company expansion, instead of ahead of it.”

FastTrack is a stable, fully featured system.

“I think it’s a good thing that FastTrack are not flexible about making customisations to their core systems,” Brian Doughty says. “It means that your system is consistent and your support costs are a lot lower, and that your system is a lot more stable.

“We brought in people who had worked in other businesses, on other systems, who had ideas about how it should work, so we spent some money on customisation. But we ended up finding that our people didn’t use the customisations, because once they learnt how to use the system properly we found the customisation just wasn’t required.

“So I would say don’t try to make your new system do what your current system does, but learn to use FastTrack to its full capabilities and you’ll be fine with it.”

FastTrack systems are built on the core fundamentals of recruitment and have been continuously refined and updated over two decades.

“Over time, our system processes have become the industry standard best practice,” Sophie Arkoudis said. “We continue to learn and to improve our software based on client feedback and industry development.”

FastTrack uses industry best practice processes.

“We were a greenfield site, so we weren’t trying to make FastTrack work to any existing processes or methodologies,” Brian Doughty says. “During the implementation we followed FastTrack’s lead and suggestions for the best way to roll it out.

“Once we worked out how FastTrack handled key processes, we implemented those processes – and they are still working well for us today.

“A new system gives you a great opportunity to review your key processes and see whether they are still the best way to do things or if FastTrack offers a better way.”

Sophie Arkoudis said clients knew that implementing FastTrack would give them industry-best practices and processes.

“We have companies coming to us just to look at how our processes work. Business process re-engineering will maximise the use of our system and improve your business’s productivity and return on investment.”

 

 

About Toll

Since its inception in Newcastle, Australia in 1888, Toll has grown into a business with a global presence and annual revenue in 2014 of A$8.7 billion.

Driving its growth are five operating divisions . Between them, they deliver an enormously diverse range of transport and logistics solutions to customers across the globe. Toll’s growth has been also underpinned by a program of strategic acquisitions and joint ventures .