3 secrets for better client relationships
In order to succeed as a recruitment agency, you need to be building a strong collection of client relationships, on which you can rely for consistent, ongoing business.
With that in mind, here are three simple tips for ensuring you are building and maintaining better client relationships than your competitors.
Learn from the past
In order to keep long-term clients happy, and build strong relationships with all the businesses you work with, it is essential that you put time and effort into keeping track of your interactions.
Recording the details of any and all client comments, meetings and visits will help you learn from these events and improve on your service. More importantly, you will be able to avoid repeating past mistakes.
Intelligent recruitment software can assist with this process by automatically compiling this information into a relationship management system for later use.
Keep the lines of communication open
Quality communication is essential to the success of any relationship, be it personal or professional.
Your candidates expect to be kept in the loop regarding the status of your arrangement, so make sure to keep the lines of communication open and regularly speak to them either via digital communication, telephone or face to face.
Provide the best possible candidates
In today's competitive recruitment landscape, accurately filling client orders does not mean simply providing a capable pair of hands.
Your agency needs to ensure that it is providing the best possible candidates for each individual job specification, and delivering workers who are ready to go above and beyond for their employer.
Again, specialised recruitment productivity solutions can assist with this by delivering advanced candidate searching capabilities that allow you to fill each order accurately and strategically.